Standards of Behavior

At Salem Township Hospital, we are committed to maintaining a culture of service excellence. Service excellence means striving to be the best we can be – as individual employees and as an organization. It means providing the very highest level of clinical care, putting quality and patient safety above all else. It also means treating our customers, including patients, families, physicians, co-workers, and outside contacts with dignity, respect, and compassion.

• I will treat all people with respect, dignity and respond to their needs.
• I will provide patients with quality care.
• I will build positive relationships with patients, guests, and fellow employees.
• I will address patients by name and identify myself to them.
• I will answer all call lights and telephones promptly and courteously.
• I will present myself to patients and guests in a professional manner.
• I will take the time to explain all tests, procedures, and treatments to the patient, within the scope of my authority.
• I will comply with patient/staff privacy and confidentiality requirements.
• I will respect the privacy of patients.
• I will be committed to patient safety as my first priority.
• I will be committed to positive behavior by promoting cooperation throughout the facility.
• I will be a responsible team member who is honest, trustworthy, ethical, and accountable for all my actions.
• I will understand not only my role on the team but also the larger goals of other departments and my facility as we strive to meet our community’s needs.