May 2019
By SalemAdmin
Posted: Updated:

Registration / Patient Access

Whether you are being admitted to Salem Township Hospital, or having an outpatient procedure, your visit will most likely begin at the Patient Access area located just inside the Emergency Room Entrance (lower level).

You will sign in at the window and may be asked to have a seat in the waiting area until a staff member calls you.

During the Registration process, a staff member will guide you through the process of gathering your personal information as well as your insurance information. Please be prepared to provide your insurance card at this time. Your insurance company may require us to collect a co-pay. If so, please be prepared to make this payment.

Our Patient Access staff will be able to assist you with the entire registration process. An auxiliary member will help you get to the proper hospital department.

Billing Services

The Business office is committed to sharing with you information about our billing process for your healthcare services or the services for your minor child. We will talk with you about patient expenses and send you a bill in a timely manner. When you register you will be asked for your insurance cards and driver’s license and to sign an authorization to bill your insurance.

The Hospital accepts most insurance plans. A hospital representative can assist you with verifying this information with your insurance company. If you do not have insurance coverage, we will send you a bill with information about paying your bill or setting up payment arrangements. However, you may qualify for financial assistance. Click here for more information about Financial Assistance.

If you receive care in the Salem Township Hospital Rural Health Clinic you may receive two bills; one for clinic services and one for any outpatient testing that may be completed that day.

The business office is responsible for filing insurance claims and for collecting co-payments, deductibles, and other amounts owed by you. Your insurance policy is an agreement between you and your insurance provider. Your copayment and deductible are part of your agreement. Please be prepared to pay the required amounts. Insurance claims are filed based on the information you provide at the time of service. You must notify the business office promptly with any corrections or updates to this information. Most insurance carriers have a claim filing limit from the date of service. If updated information is provided past your carrier’s filing limit, then the claim will be filed as a courtesy. However, if the insurance carrier refuses to pay because the filing limit was exceeded, the balance of the bill will be your responsibility.

The office is open from 6:00 a.m. to 4:30 p.m. Monday through Friday, excluding major holidays.

For questions regarding payment on an account or an insurance claim, please call 618-548-3194 and then select the appropriate option for your insurance.

If your bill is paid within 10 days of your statement date you are eligible for a prompt pay discount of 10% on the balance due.

Financial Assistance

Patient Notice of Financial Assistance

If you worry that you may not be able to pay for part or all of your medical care, no one will be denied services due to your inability to pay.  Salem Township Hospital may be able to help you receive free or discounted care.  Our hospital provides financial assistance to patients, through our Financial Assistance Program & for uninsured residents, the Hospital Uninsured Patient Discount Act (HUPDA).  These programs are based on income & medical necessity.  In the event you do not qualify for either of these programs our Financial Counselor will work with you to arrange a manageable payment plan.

You may obtain a copy of our financial assistance application during registration, from the Business Office on the main level, or download it at this link -Financial Assistance Application. For detailed questions regarding the financial assistance process and to submit the application, please contact our Business Office at (618) 548-3194.

Thank you for choosing Salem Township Hospital for your healthcare needs we appreciate the opportunity to be of service to you and your loved ones.

(TTY & Interpreter Services are available if needed)

Medical Records

If you need to access your Medical Record, our Health Information Management Department staff members are ready to assist you. The office is located just off the main lobby.

Athena Patient Portal

The Patient Portal is an easy and convenient way to manage your health information and communicate privately with your care team.

The Patient Portal is available 24 hours a day, 7 days a week, so you can access your information, ask questions, and make requests on your schedule!


Your comfort and satisfaction are extremely important to us. While you are here, please let us know how we can make your visit as comfortable as possible. Within a couple of weeks of your visit, a Patient Satisfaction Survey may be mailed to your home. Please let us know how we did and what we could do to improve!

Email a Patient

We have an online form to help make communication with patients easier for family and friends.  Messages are delivered Monday through Friday during normal business hours. Any messages received outside these hours will be delivered on the next business day.

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